Business VoIP – Voice over Internet Protocol (VoIP) is the latest technology that offers business enterprises an efficient telecommunication system at a relatively low cost. The salient feature of VoIP is its ability to transmit voice over a data network.
The conventional phone systems use circuits switched by PBX equipment and phone lines connected to the Public Switched Telephone Network (PSTN). VoIP, on the other hand, transmits voice over the company’s existing data network. The system converts the signal digitally and sends it by voice data packets through an Internet Protocol (IP). The fact is VoIP can also access the PSTN, allowing calls to reach conventional land lines.
The strength of Vo IP technology is the convergence of voice and data onto a single unified network. Thus business VoIP is mobile and you can access the system wherever there is internet connection. This anytime, anywhere access is crucial for field staff, travelling executives, and employees stationed in different locations.
Many useful features that are either costly or absent with traditional PBX systems are just standard with VoIP. These features include advanced call forwarding and electronic messaging, auto-attendant, three-way conferencing, Advanced Call Distribution (ACD), call routing etc.
If you are a medium to large company, or even a small and expanding one, you really should seriously consider using a VoIP system for your business.
Cloud PBX – If you are running a business you have a lot of other things to worry about than be bothered about maintaining a telephone system. The one simple solution to this complex problem is availing a Cloud PBX. If you are not already aware, Cloud PBX is merely a phone service which is provided through the internet, and it is the phone service provider who is responsible for the maintenance of your cloud PBX system.
Cloud communications are Internet-based voice and data communications where telecommunications applications, switching and storage are hosted by a third-party outside your business premises.
Cloud PBX has all the features of a conventional telephone system including Caller ID, Voicemail and call routing. In fact, there are several, additional benefits to a Cloud PBX which are not possible with a regular telephone services.
A big benefit of Cloud PBX is scalability. It is enough if you initially buy the base system and add extensions and features as your business grows. With normal telephone systems it is necessary to pay more or install additional wiring to add another phone line, but this is not the case with a Cloud PBX system.
In view of the fact that Cloud PBX operates through the internet, you can have a telephone connected to the Cloud PBX without geographic limitations. Regardless whether you stay in the office or move around, if you have a Cloud PBX phone service you will not miss your calls. You can automatically have the Cloud PBX system call your mobile phone.
There are different versions or services available with the Cloud PBX system – Public Cloud PBX, Private Cloud PBX, and Hybrid Cloud PBX. Each of these Cloud PBX systems uses VoIP- technology, and offers a host of benefits. A cloud PBX phone system also allows users to get connected to VoIP handsets.
VoIP and basic Cloud PBX technology have been around for a few years, but the technology is still advancing making PBX systems increasingly popular. In recent weeks, numerous technology companies have promoted cloud PBX and hosted VoIP services.
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